Privacy Policy

1. Information we collect

Depending on how you interact with Calorie, we may collect the following information:

Personal and contact details

• Your name, phone number and email address.
• Your preferred consultation method and appointment details.
• Other information you choose to share when contacting us.

Health and nutrition information

To understand your needs and provide suitable nutrition guidance, we may ask for information such as:

• Age and relevant personal details.
• Food preferences, eating habits and lifestyle.
• Health conditions, medical history and current medications, where relevant.
• Allergies, dietary restrictions and nutritional requirements.
• Relevant medical reports, test results, measurements or progress updates that you choose to share.

You can ask us why particular information is needed before providing it.

Technical information

When you visit our website, certain technical information may be collected by the website or its hosting services. This may include your device type, browser, IP address and basic website usage information. The information collected will depend on the tools and settings used on our website.

2. How we use your information

We use the information you provide to:

• Arrange and manage appointments.
• Understand your health, nutrition and lifestyle requirements.
• Provide personalised nutrition consultations and plans.
• Monitor progress and make suitable adjustments during a programme.
• Communicate with you about appointments, follow-ups and services.
• Respond to questions and requests.
• Process payments and maintain relevant records.
• Improve our website and the experience we provide.
• Meet legal, regulatory and professional obligations.

We do not use your health information for unrelated purposes without an appropriate legal basis or your consent, where consent is required.

3. When we share information

We do not sell your personal information.

Your information may be shared only where reasonably necessary, such as:

• With Calorie's dietitians and authorised team members involved in your care.
• With service providers who help us operate our website, manage appointments, communicate with clients or process payments.
• With a healthcare professional involved in your care, where appropriate and with your permission, or where otherwise permitted or required by law.
• With a government authority or other party when we are legally required to do so.

We expect service providers who handle information on our behalf to use it only for the services they provide and to take appropriate steps to protect it.

4. How we protect your information

We take reasonable steps to protect the information shared with us from unauthorised access, misuse, loss or disclosure.

Access to client information is intended to be limited to people who need it for their work. However, no website, messaging platform or method of electronic storage can be guaranteed to be completely secure.

Please avoid sending information you do not wish to share through public or unsecured channels.

5. How long we keep information

We keep personal and health-related information only for as long as it is reasonably needed for the purposes described in this policy, including providing services, maintaining appropriate records and meeting legal obligations.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it securely, subject to applicable record-retention requirements.

6. Cookies and website technologies

Our website may use cookies or similar technologies to support basic website functions and, where enabled, understand how visitors use the website.

You can manage cookies through your browser settings. Disabling certain cookies may affect how parts of the website work.

The specific cookies and analytics tools used may change as our website develops. This policy should be updated to reflect the tools actually in use.

7. Third-party platforms and links

We may use or link to services such as WhatsApp, online booking tools, payment providers and other third-party websites.

When you use those services, your information may be handled under their own privacy policies and terms. We encourage you to review those policies before sharing personal information through a third-party platform.

8. Your choices and rights

Subject to applicable law, you may request to:

• Know what personal information we hold about you.
• Correct or update inaccurate information.
• Request deletion of information that we no longer need to retain.
• Withdraw consent where we rely on your consent to process information.
• Raise a concern about how your information is being handled.

Withdrawing consent may affect our ability to provide certain services. We may also need to retain some information where required by law.

To make a request, contact us using the details below.

9. Children's information

Our services are primarily intended for individuals who can legally make their own decisions about their care. Where a consultation or service involves a minor, we may require the involvement and consent of a parent or lawful guardian, as required by applicable law.

We do not knowingly collect children's personal information without appropriate authorisation.

10. Changes to this policy

We may update this Privacy Policy when our services, website or legal requirements change. The latest version will be published on this page with its updated date.

11. Contact us

If you have questions about this Privacy Policy or want to make a request about your personal information, please contact us:

We will review your request and respond within a reasonable time, in accordance with applicable law.