Refund & Cancellation Policy

1. Appointment cancellations

If you are unable to attend a scheduled consultation, please inform us at least 24 hours before your appointment.

You can contact us by phone or WhatsApp: +91 97313 97308

Giving us advance notice helps us manage appointments and offer the available slot to someone else.

Requests made with less than 24 hours' notice, as well as missed appointments, will be reviewed on a case-by-case basis. Any cancellation charge or restriction, if applicable, will be communicated before booking.

2. Rescheduling an appointment

If you need to change your appointment:

• Please contact us at least 24 hours in advance.
• We will try to arrange another suitable slot based on availability.
• Rescheduling is subject to the availability of the dietitian and the consultation schedule.
• Both online and in-clinic consultations are covered by this policy.

3. Refunds for nutrition programmes

We want you to understand the programme and what it includes before you enrol.

Our programme refund policy is:

• Once a nutrition programme has commenced, the programme fee is not refundable, subject to applicable law.
• A programme is considered to have commenced when the agreed programme services have started, such as the initial programme consultation, assessment or preparation and delivery of personalised programme materials.
• If you request cancellation before the programme commences, please contact us. We will review the request, taking into account any services already provided and any applicable legal requirements.

Nothing in this policy takes away rights or remedies that cannot legally be excluded.

4. Refunds for individual consultations

If you have paid for an individual consultation but need to cancel, please contact us at least 24 hours before the scheduled appointment.

We will review the request and explain the available options, including rescheduling or a refund where applicable. Requests involving late cancellations or missed appointments will be considered based on the circumstances and applicable law.

5. If Calorie cancels an appointment or programme

Occasionally, a consultation may need to be rescheduled due to an unforeseen situation or the unavailability of a dietitian.

If Calorie needs to cancel a confirmed appointment, we will contact you and offer an alternative appointment. If an alternative is not suitable, we will arrange an appropriate refund for the affected service, subject to applicable law.

6. How to request a refund

To request a cancellation or refund, contact us using the details below.

Please include:

• Your full name.
• The phone number used for booking.
• The appointment or programme details.
• The payment date and amount, if available.
• A brief explanation of your request.

Our team will review the request and contact you if any additional information is needed.

7. Refund processing time

Once a refund has been approved, we aim to process it within 3–5 working days.

The time taken for the amount to appear in your account may depend on your bank, payment provider or original payment method.

If the refund has not appeared after the expected processing period, please contact us so we can help check its status.

8. Exceptional circumstances

We understand that emergencies and unexpected personal circumstances can happen. If something unusual affects your ability to attend a consultation or continue a programme, please get in touch.

We will review the situation fairly, while following the terms explained above and any applicable legal requirements.

9. Changes to this policy

We may update this policy when our services or legal requirements change. Any updated version will be published on this page with its revised date.

The policy applicable to your booking will be subject to the terms communicated to you and applicable law.

10. Contact us

For appointment changes, cancellations or refund-related questions, contact:

We will do our best to review your request and guide you through the next steps.